Privacy Policy

1. What we collect

From business customers:

• Account details: name, email address, phone number, business name, address, hours and services.
• Billing details. Card payments are handled by our payment processor, and we don't store full card numbers.
• How you use the app, such as sign-ins and settings changes, to keep accounts secure and fix problems.

From callers, when Layla answers for a business:

• Your phone number, name, and the address or details you give about the job or appointment.
• The conversation itself: a recording and a written transcript of the call, and a short summary.
• The booking or request Layla creates for you.

From visitors to chimewrench.com:

• Basic information such as pages visited and browser type, to count visits and keep the site working.
• Anything you send us through a form or email.

2. How we use it

• To answer calls, book appointments, and send the business its call summaries and urgent alerts.
• To send booking confirmations and other service messages.
• To run, secure, support and fix the service.
• To bill business customers.
• To meet legal requirements.

We don't sell personal information.

3. Text messages

Businesses and their customers may get text messages from Chimewrench, such as:

• booking confirmations and reminders
• alerts to business owners about urgent calls

How often you get messages varies. Message and data rates may apply. Reply STOP to stop getting messages, or HELP for help. You can also email chimewrench@gmail.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text message opt-in data and consent are never shared with any third parties, except the service providers that deliver the messages.

4. Who we share it with

• The business you called. When Layla answers for a business, that business sees your call details, recording, transcript and booking.
• Service providers who run parts of Chimewrench for us. These include phone and texting phone and texting providers, voice AI providers, hosting, email and payment processing. They may use the information only to provide their service to us.
• The law. We share information when the law requires it, or to protect someone's safety or rights.
• A sale of our business. If Chimewrench is sold or merges with another company, information may transfer as part of that deal. This policy would still apply to it.

5. How long we keep it

We keep call recordings, transcripts and bookings while the business's account is open. A business can delete its call records sooner in its settings or by asking us. After a business closes its account, it can download its data for 30 days. We delete it within 90 days, unless the law requires us to keep it longer.

6. Security

We protect accounts with sign-in verification and give each team member only the access their role needs. Data is encrypted in transit. No system is perfectly secure, so please tell us right away if you think an account has been misused.

7. Your choices

Callers: to see, correct or delete information from a call, contact the business you called, or email us at chimewrench@gmail.com and we'll work with that business.

Business customers: you can update your account details in Settings, or email us to see or delete your information.

Depending on your state, you may have more privacy rights. Email us and we'll respond as the law requires.

8. Health information

Chimewrench isn't built for health care businesses. Please don't share medical information with Layla.

9. Children

Chimewrench isn't meant for children under 13, and we don't knowingly collect their information.

10. Changes

If we change this policy, we'll update the date at the top. If a change is significant, we'll notify business customers by email.

11. Contact

Chimewrench 4768 Old Stantonsburg Rd, Wilson, NC 27893 chimewrench@gmail.com